General terms and conditions and consumer information
Jentschura International GmbH, Otto-Hahn-Straße 22 – 26, D-48161 Münster
Managing Directors: Dr. h. c. Peter Jentschura, Barbara Jentschura, Matthias Buß
Telephone no.: +49 (0) 25 34 - 97 44-0 · Fax no.: +49 (0) 25 34 - 97 44-44
Monday to Friday 8:00 Uhr bis 17:00 Uhr · Email: firstname.lastname@example.org
Münster District Court, HRB 4546 · Value added tax ID no.: DE 159-881 439
If you have any questions or complaints, you can reach our customer service on working days from 8.00 a.m. to 5.00 p.m. on the phone number: +49 (0) 25 34 - 97 44-110, by fax: +49 (0) 25 34 - 97 44-44 as well as by email: email@example.com
A contract with Jentschura International GmbH is concluded when we accept your order by declaration of acceptance or delivery of the goods. You are bound to your order subject to your standard right of cancellation for a maximum of 2 working days (Mon.-Fri. except holidays at our registered office).
2. Prices, shipping costs
The prices contain statutory value added tax plus delivery costs. We charge a flat rate for shipping of €4.00 (postage and packaging) for deliveries under €40.00 (Austria: under €60.00).From an order value of € 40.00 (Austria: from an order value of € 60.00), the delivery is free of charge.
3. Payment, delivery
The invoice amounts are due and payable upon delivery of the goods. Payment shall be made on account by immediate bank transfer without deduction of discount or by direct debit (SEPA direct debit mandate) with deduction of 2% discount.
We deliver by parcel, preferably with DHL. For details on delivery times and delivery countries, please refer to our offer. It is not possible to have items sent to post office boxes or postal storage. We are also unable to deliver to so-called packing stations.
4. Retention of title
The goods remain our property until full payment has been made.
5. Right of cancellation for consumers
In the following you will receive instructions on the prerequisites and consequences of the statutory right of cancellation for mail-order purchases. A contractual granting of rights that goes beyond the legal obligations is not associated with this. In particular, the statutory right of cancellation is not available to commercial resellers.
5.1 Cancellation policy / Right of cancellation
You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the last goods. To exercise your right of cancellation, you must inform us (Jentschura International GmbH, Otto-Hahn-Straße 22-26, D-48161 Münster, Tel. +49 (0) 25 34 - 97 44-0, Fax. +49 (0) 25 34 - 97 44-44, email: firstname.lastname@example.org) of your decision to cancel this contract by means of a clear declaration (e.g. a letter sent by post, fax or email. You can use the enclosed sample cancellation form, which is not mandatory. In order to comply with the cancellation period, it is sufficient that you send notification of exercising your right of cancellation before the cancellation period expires.
Consequences of cancellation
If you cancel this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you chose a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we received notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; you will not be charged for this repayment under any circumstances. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days expires. You shall bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the quality, characteristics and functioning of the goods.
5.2 Right of cancellation exceptions
There are legal exceptions to the right of cancellation (Article 312(g) BGB – German Civil Code), whereby we reserve the right to invoke the following regulations against you: A right of cancellation does not exist for contracts for the delivery of goods that may spoil quickly or whose expiration date would be quickly exceeded. It may expire prematurely in the case of contracts for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery, and in the case of contracts for the delivery of goods if these have been inseparably mixed with other goods after delivery due to their nature, and in the case of contracts for the delivery of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery.
6. Sample cancellation form
You can download the sample withdrawal formular mentioned in the previous cancellation policy here. You do not have to use it. You can also formulate your cancellation yourself.
7. Warranty, customer service
In the event of defects in the goods, the customer shall have a statutory right of liability for defects (warranty).
7.2. Customer service
We also seek customer-focused solutions in legal matters. You can simply call us on +49 (0) 25 34 - 97 44-0. You do of course retain your rights without restriction even if you do not call. We will also be happy to help you with your service enquiries (enquiries about orders, defect cases, warranty cases, complaints, suggestions). We will make every effort to consider your request as quickly as possible and will contact you as soon as we receive the documents or your submission or complaint. In the event of complaints, you can help us by describing the nature of the problem as precisely as possible and, if necessary, sending copies of order documents or at least stating the order number, customer number, etc. If you still do not receive a response from us within 5 working days, please do enquire. In rare cases, emails may have got “stuck” in spam filters at our company or yours, or a message sent by other means may not have reached you or may have been inadvertently omitted.
8. Applicable law, place of jurisdiction
8.1 The law of the Federal Republic of Germany shall apply to all legal transactions or other legal relationships with us. The UN Convention on Contracts for the International Sale of Goods (CISG) and any other intergovernmental agreements, even after their adoption into German law, shall not apply. This choice of law includes that the customer with habitual residence in one of the EU states or Switzerland is not deprived of the protection granted by mandatory provisions of the law of that state.
8.2 In business transactions with merchants and with legal persons under public law, our registered office is agreed as the place of jurisdiction for all legal disputes concerning these terms and conditions and individual contracts concluded under their validity, including actions on bills of exchange and cheques. In this case we are also entitled to sue at any other legal place of jurisdiction. Any exclusive place of jurisdiction shall remain unaffected by the above provision.
9. Severability clause
If individual provisions of these general terms and conditions should not be legally effective in whole or in part or should lose their legal effectiveness at a later date, this shall not otherwise affect the validity of the general terms and conditions. The invalid provisions shall be replaced by the statutory provisions. The same applies if there is an unforeseen gap in the General Terms and Conditions.
Jentschura International GmbH
Your order and address data will be used for purposes of order processing and warranty as well as for purposes of advertising and market research, to the extent permitted by law without your further, separate, express consent. Acceptance of this notice regarding advertising use does not represent consent on your part to the use of your data for advertising purposes. You can object to the use of data for advertising and market research at any time, either in full or for specific measures. Please contact us using the contact details provided at the beginning of the General Terms and Conditions. For the technical implementation of data processing, we sometimes use external service providers.